Guide for Buyers
We want you to be happy with your purchase and this information is designed to help. If you have any questions or need further guidance we will gladly assist you. Please contact us.
Payments
We accept all major credit and debit cards as well as PayPal. Payments are processed using Stripe, a secure and trusted online payment gateway. You do not need a Stripe account to use the system.
Shipping: UK Orders
We aim to dispatch your order within 1-3 working days. We will let you know if an order is going to take longer. If you need your order urgently, please contact us.
Postage within the UK is free. Orders are sent 1st Class post by royal mail.
International orders: Payment and shipping
Payment is to be made in British pounds sterling. International credit card providers or banks determine the exchange rate and may add an additional processing or administration charge which you will be liable to pay.
For EU and the rest of the world please contact us for a shipping quote. International orders are sent via Royal Mail’s Internationally Traced service. Please allow 14-21 days for delivery.
These orders may be subject to import duties and/or tax. These charges are the responsibility of the buyer.
Packaging
We pack all our products carefully to make sure they arrive in perfect condition. Original artist prints and paintings will be sent flat with thick card backing. Ceramics will be double boxed with protective filler.
Returns
We hope you love your purchase. However, if you are unsatisfied with it or you have just changed your mind, please let us know immediately. We are happy to refund or replace items returned in their original condition and packaging, within 21 days of dispatch.
If your order arrives damaged in any way, please get in touch immediately with detailed photos so we can resolve the issue.
You are responsible for your postage costs for returning an item to us, unless that item is faulty. You are responsible for the product until it reaches us. If you return something to us we will notify you by email to let you know we have received it. If we approve the refund we’ll aim to refund you within 2 working weeks.
Sale items cannot be returned or refunded.
In the unlikely event that an item is unavailable we will contact you immediately and offer you a full refund.
Disclaimer
We have tried to give the best possible representation of our products on the site. All of our products are made by hand and sometimes colours may vary slightly from the images shown online. Please check dimensions carefully as the size may not always be clear from the images.
Product care
Paintings, prints, Collages.
All paintings, prints and collages are water-based, mixed media on paper. Please avoid any contact with water.
Pictures are supplied unframed (unless otherwise stated) but can be framed by you, either behind glass or in an open frame. Glass may preserve the life of your picture. We recommend a professional framer, but most sizes are suitable for off-the-peg frames.
To clean away any dust that may collect, please wipe with a dry lint-free cloth.
To avoid potential fading artwork should be hung out of direct sunlight.
Ceramics
All Ceramics is stoneware, fired to 1250°. Ceramics are waterproof and to preserve should be hand washed carefully. They primarily intended for decorative purposes.
Printmaking Workshops
Customer cancellation: Refunds or exchanges can only be made only if at least 14 days notice is given. No exchange or refund can be offered within 14 days of the workshop.
We reserve the right to cancel a workshop. Full refunds will be issued.
If you have any questions at all about the care of your product please get in touch at hello@lindajackson.co.uk.