Privacy Policy

Who we are

This is the privacy policy for Linda Jackson
Registered office address: Rehoboth Williamson Place, Toll Road Cellardyke, KY10 3BL
Phone: +44 7866949090
Email: hello@lindajackson.co.uk

Who to contact regarding your data and privacy.

Please contact us using the details above.

This Privacy Policy notice is for Linda Jackson and governs the privacy of the personal information you consent to provide us with when using www.lindajackson.co.uk, including our mailing list and online shop.

The purpose of this Policy is to explain to you how we collect, control, process, handle, protect and dispose of the personal information you provide us with, including your rights under current laws and regulations. If you do not agree to the following Policy you may wish to cease viewing / using this website.

We value your trust, and your privacy is of the highest importance to us. We only collect data that is needed to conduct our business efficiently, and we use any information carefully, and in accordance with current data legislation.

We do not rent, sell or exchange information with outside companies for mailing or marketing purposes, and we would never disclose the information we hold unless we are obliged to do so by law.

We reserve the right to amend the terms of our privacy policy in the future by changing it on our website at www.lindaljackson.co.uk

Our mailing list:

We send occasional email newsletters with details of new products, projects, upcoming events and stories from our studio.

Our mailing list consists solely of the email address of individuals who sign up via our website mailing list link; at a trade show or exhibition; at our studio events; customers who place online orders; or those with requests for samples or information about our products. We hold our mailing list on our website. If you wish to unsubscribe please contact me.

Other information we collect:

When you place an order with us via our website, we require the information to fulfil that transaction. This includes name, address, email address and telephone number. We store this data on our computer and in manual files and use it in order to fulfil the transaction. We take all reasonable steps in order to ensure that this data on our held computers and in manual files is stored safely and securely.

How we use your data:

– In order to process and fulfil your purchase transactions, including securely providing only the necessary data to our appointed financial transaction services and our courier services

– In order to respond to sales, press and other enquiries

– In order to send you occasional and relevant information via our newsletters

Our service providers:

Our website is hosted by Ready Steady Websites and online transactions are processed through Stripe (our online payment gateway). These organizations are GDPR compliant, and each will have their own privacy policy which can be accessed on their relevant websites.

Links from our website and newsletter:

The online journal on our website may include links to relevant outside websites. We may also include links on our newsletters. These links will direct you away from our own website. If you follow a link to any of these websites please be aware that they will each have their own privacy policy.

Removing your information from our mailing list:

You can unsubscribe from our mailing list at any time. Please contact me and I will remove you permanently from the distribution list.

Amending personal information

If you wish to contact us to, correct, update or delete the personal information we hold about you please email us at hello@lindajackson.co.uk

The purposes for which we will use and process your data.

If you are a client we will process your data in accordance with the contract you have signed with us. We will also process your data in accordance with any legal obligations we have.

If you are a potential client we will only use your data in relation to providing you with details and information about the potential working relationship. If you do not become a client, any personally identifiable information we hold about you will be destroyed, unless you explicitly consent to us retaining that information.

If you have signed up to our newsletter or email list we will use your data only for that purpose.

We will inform you at the time of collecting your data what it will be used for.

The lawful basis for which we will process your information.

Under GDPR we have to make everyone whose data we hold or whose data we may be collecting aware of the lawful basis under which we will be processing your data. Linda Jackson. will be processing your information under the lawful basis of:

Contract.

As part of our contract to provide you with our services we will process your data for reasons of invoicing and payment and any legal obligations surrounding this such as for tax purposes.

Consent.

When you sign up to any of our email lists or newsletters we will ask you for consent to contact you using the details given. You have the right to withdraw this consent at any time by contacting us via the details above.

Legitimate Interest.

There may be times when we use your information if we feel there is a reason of legitimate interest to do so. This means if we have some information which we feel could be useful to you or your business. For example, to inform you of changes to our privacy policy. We may also contact you to inform you of changes to our business or new services that we offer if we deem them to be relevant to you. You have the right to object to your data being used in this way and if you do object, please contact us via the details above.Third parties.

Most of our data we collect directly from you. The only time we receive data from a third party is when work is referred to us from another company. The information we are given is minimal and only what is necessary to make contact with you; name and email address or phone number. In this situation, when we first have direct contact with you, we will ensure the information we have about you is correct and we will only use the data in relation to the work we are undertaking for you and on occasion under the lawful basis of legitimate interest as outlined above. When we have a contract with you, on occasion we have to share some of your data with third parties in line with legal obligations such as for accounting and tax purposes. When doing this we will only share what is necessary. We use third party software on occasion when processing some of your data. The software companies that we use comply with GDPR. They are:

Mailerlite : https://www.mailerlite.com/gdpr-compliance

Retention periods.

If we have a contract with you and your details are relevant to us for tax purposes, we will keep your data for at least five years after the submission deadline of the relevant tax year.

We will retain your information for as long as we feel it is relevant or necessary and we will check that your details are still correct if a significant period of time has passed since last contacting you. If we have a contract with you and your details are relevant to us for tax purposes, we will keep your data for at least six years after the submission deadline of the relevant tax year.

Your rights and your data.

You have the right to request to see the information that we hold about you.

You have the right to rectification, which means the right to ask us to amend any data we hold about you which is not accurate.

You have the right to request that we delete your data. In some circumstances this may not be possible if we need to retain some of your data to comply with legal obligations that we have. We will notify you if this is the case.

You have the right to restrict processing which means to inform us if you only wish us to use your data for certain purposes. For example, if we are unable to delete your data because of tax purposes you can request that this is the only reason we will hold it and we will not contact you for any other reason.

You have the right to change or withdraw consent that you have given about how your information or data may be used.

If you wish to exercise any of your above rights please contact us via the details above.

Complaints

If you have a complaint about how your data is being used by us, you have the right to make a com-plaint to The Information Commissioner’s Office on 0303 123 1113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Internet Cookies

We use cookies on our website to provide you with a better experience when using our website. We do this by placing a small text file on your device or computer’s hard drive. This will track how you use the website, record or log whether you have seen particular messages that we display, keep you logged into the website where applicable, display relevant adverts or content or refer you to a third party website.

Some cookies are required to enjoy and use the full functionality of this website.

We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device or computer. Some cookies will be saved for specific time periods, where others may last indefinitely.

Cookies that we use are;

Google Analytics. You can view the privacy policy at https://support.google.com/analytics/answer/6004245?hl=en.

Your web browser should provide you with the controls to manage and delete cookies from your device. You can manage these is your web browser options or settings.

Technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.